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Kaleidoscope Collections, LLC
Frequently Asked Questions

Below are answers to some common questions involving our products. We'll continue to update this list as new questions arise.

License Keys

Download & Installation

Upgrading to Kaleidoscope Kreator 3

Kaleidoscope Kreator System Requirements

Maintenance Updates

Template Packs

Getting Started

License Keys

When I enter my license key, Kaleidoscope Kreator says that it could not be validated. Back to top

Make sure that you enter both the name and license key exactly as they are shown on the label inside the CD packaging or in the download instructions that were e-mailed to you. All letters must be entered in UPPER CASE, and there should not be any extra spaces before or after the values you enter:

In addition to Kaleidoscope Kreator itself, each add-on Template Pack also comes with its own name and license key values. The License Verification window will indicate which component is being unlocked - make sure you are entering the name and license key values for the requested component:


I purchased the CD version of Kaleidoscope Kreator (or a Template Pack) but can't find the license key label anywhere. Back to top

A label containing a name and license key should be found on the inside of your CD packaging.

We've had occasional reports of missing license labels - if yours is missing, please contact us and we'll send you a new one ASAP.

NOTE: For Kaleidoscope Kreator 2.0 CDs the label should be attached to the Quick Start Guide insert.


After I enter the name and license key, I see an error about "insufficient permission". Back to top

On some Windows computers, you may see the following message after entering the name and license key:


To fix this problem, follow these steps:

  1. Exit Kaleidoscope Kreator 3 if it is running.
  2. Start Windows Explorer and navigate to the Program Files folder for Kaleidoscope Kreator. On a 64-bit Windows computer this would typically be:

      C:\Program Files (x86)\Kaleidoscope Collections\Kal Kreator 3\

    otherwise on 32-bit Windows:

      C:\Program Files\Kaleidoscope Collections\Kal Kreator 3\
  3. In that folder look for an application file named KalKreator3.exe (it will have a blue-and-pink icon associated with it).
  4. Right-click on that file, and in the pop-up menu select Run as administrator. If you see a User Account Control prompt, click "Yes" or "Continue".
  5. When Kaleidoscope Kreator starts you should see the License Verification window again - enter the name and license key values to unlock the components.
  6. Finally, exit Kaleidoscope Kreator and then start it again as you normally would to confirm that the license information has now been updated.

I'm entering the name and license key values correctly, but Kaleidoscope Kreator still won't accept them. Back to top

With Kaleidoscope Kreator 2.0, this can happen if you installed a Template Pack add-on product without first unlocking Kaleidoscope Kreator. To remedy this you will need to remove and re-install both products.

For example, if you installed the Frame Frenzy Template Pack, follow these steps:

  1. First make sure that you have your CDs (and/or the downloaded setup utilities) for both products handy.
  2. From the Windows Control Panel, start "Programs and Features" (or "Add or Remove Programs" on Windows XP) and do the following:
    • Highlight the "Frame Frenzy Template Pack" entry and click Uninstall (or Remove) to uninstall it.
    • Highlight the "Kaleidoscope Kreator 2.0" entry and click Uninstall (or Remove) to uninstall it.
  3. Now re-install Kaleidoscope Kreator 2.0.
  4. (Important) Start Kaleidoscope Kreator and enter the name and license key for that product. You must do this before proceeding to the next step. Then exit Kaleidoscope Kreator.
  5. Now re-install the Template Pack.
  6. Finally, start Kaleidoscope Kreator and enter the name and license key for the Template Pack when prompted.
Download & Installation

I chose the "download" option when I bought my copy of Kaleidoscope Kreator 3 - now how do I download it? Back to top

An Order Summary e-mail including your download instructions is sent to the address you provided with your order. If you do not see this e-mail shortly after completing your order, please check your spam/junk mail folder.

NOTE: When you choose the PayPal payment option during checkout, your download instructions will be sent to the e-mail address associated with your PayPal account.

If you still cannot locate the Order Summary e-mail, please contact us ASAP.


I received my download instructions e-mail, but I can't get the download link to work. Back to top

If you are using Internet Explorer, try right-clicking on the link and then choose Save Target As...

If you are using AOL Mail, your default account settings may be disabling the download link. To fix this, click on the link and when you see the Links Are Disabled pop-up, click on Always enable links for this sender:



Where do I redeem my prepaid download cards? Back to top

To redeem a prepaid download card, please click here.


My download links have expired - what do I do now? Back to top

For security reasons, our download links have an expiration date. If you didn't download your products within the expiry period, or if you need to reinstall the product and didn't make a backup, please contact us to request a new set of download instructions and links (be sure to include your order number(s) with the request).


I saved the setup file to my hard drive but can't find it - where did it go? Back to top

Most browsers will save downloaded files to your "Downloads" folder by default. If you're having trouble locating a downloaded file, try opening your browser and pressing Ctrl+J to view recent downloads.


How do I make a backup copy of my downloaded software? Back to top

To make a backup of your download product, copy the setup file that you downloaded (for example, "kksetup_v302_dl.exe") onto a USB drive or CD, and keep it with a copy of your download instructions.

To reinstall a download product from your backup (or to test that the backup you just made is good), insert the USB drive or CD and use Windows Explorer to view its contents. Look for the setup file for the product and double-click it (or right-click and choose "Open") to start the installation.

TIP: If you purchased multiple download products, you can copy all of their setup files onto the same backup device.

Information on how to burn a CD using Windows Explorer can be found on Microsoft's website:



I get an error when I try to run the setup file that I just downloaded. Back to top

If you see an "Error reading setup initialization file" or similar Windows error when attempting to run the setup file, this usually indicates that the download was interrupted or the file’s contents were corrupted during the transfer.

Try the download again, making sure to choose the "Save" option to save the setup file to your hard drive. Then compare the size of the downloaded file (right-click the file and choose "Properties") vs. the size shown in your download instructions. If the sizes don't match, then the download was interrupted before it could complete the transfer.

If the sizes match, but you still can't run the setup file, try temporarily disabling any anti-virus or anti-malware programs and then perform the download again. If you are using a "download helper" add-on such as Download Accelerator Plus, try temporarily disabling that as well.


I installed the free evaluation version of Kaleidoscope Kreator 3 - how do I remove the watermark from the kaleidoscopes I create? Back to top

Evaluation copies of Kaleidoscope Kreator 3 will include a watermark on all kaleidoscopes. To create kaleidoscopes without watermarks, you will need to purchase the full product.

TIP: When you save or print a kaleidoscope using the free evaluation copy, save the workspace as well (click the Save Workspace toolbar button or select "File->Save Workspace..." on the menu bar). If/when you purchase Kaleidoscope Kreator 3 you can re-load the workspace and save or print your kaleidoscope without the watermark.


What is the .NET Framework and why is it installed when I install Kaleidoscope Kreator? Back to top

The .NET Framework is a common component from Microsoft that Kaleidoscope Kreator (and many other Windows applications) depends upon in order to function correctly. Kaleidoscope Kreator 3 requires .NET Framework 2.0, which is included by default on Windows Vista and Windows 7.

On Windows XP computers, the Kaleidoscope Kreator3 setup utility checks to see if .NET Framework 2.0 is already installed on your computer, and only installs it as needed.

On Windows 8 computers, Kaleidoscope Kreator 3 requires the .NET Framework 3.5, which Windows 8 will download and enable "on demand" via Windows Update.


I get an alert about "known compatibility issues" when installing Kaleidoscope Kreator 2.0 on my 64-bit Windows computer. Back to top

Though they should work fine, older versions of Kaleidoscope Kreator (prior to Kaleidoscope Kreator 3) are not supported on 64-bit Windows computers.

During installation, you may see a compatibility alert for a component called "Microsoft .NET Framework 1.1". This is a Microsoft component that older versions of KK depend on and will automatically install if necessary. The warning itself is a false alarm, and Microsoft says that you can safely ignore this warning and continue with the installation.


When I try to start Kaleidoscope Kreator 3, it says "An unexpected error has occurred". Back to top

If Kaleidoscope Kreator 3 displays the following message on start up:

This error may occur if you installed a Maintenance Update while KK3 was still running. To fix this problem, re-install the Maintenance Update by following these steps:

  1. First, make sure that KK3 is not running. Please note that this problem sometimes leaves a lingering KK3 process running in the background, so you'll need to start the Windows Task Manager, select the Processes tab, and if you see any processes named "KalKreator3.exe" highlight them and click End Process.
  2. Now re-install the Maintenance Update by running its setup file again. If you didn't save this file to your hard drive earlier, you can download another copy here.
  3. Follow the prompts to complete the re-installation of the Maintenance Update.
Upgrading to Kaleidoscope Kreator 3

Is an upgrade option available for Kaleidoscope Kreator 3? Back to top

Yes. If you currently own Kaleidoscope Kreator 1.0 (the original version) or Kaleidoscope Kreator 2.0, you can upgrade to Kaleidoscope Kreator 3 at a discounted price.

Look for the special "Upgrade to Kaleidoscope Kreator 3" option in our online store.

To meet the upgrade requirement, you'll need to either have a previous version of KK already installed on your computer, or have the installation CD for that previous version available for validation.


Can I install the Kaleidoscope Kreator 3 Upgrade on my new computer without having to install a previous version first? Back to top

Yes, but only if you have the original factory CD for a previous version of Kaleidoscope Kreator. In this case the Kaleidoscope Kreator 3 Upgrade can directly scan and validate that CD to satisfy its upgrade requirement.

NOTE: The following method will not work if your previous KK version was purchased as a download.

  • Install the Kaleidoscope Kreator 3 (KK3) Upgrade
  • Unlock the KK3 Upgrade with the name and license key for that product.
  • Once the name and license key are accepted, it will check your computer for a previous installed version of KK.  When it doesn't find one, KK3 will prompt you for the installation CD for a previous KK version.
  • Insert the CD for the previous KK into your CD/DVD drive. Once your computer detects the CD, you may see an "AutoPlay" window or the main menu for the CD.  Close this window, but leave the CD in the drive.
  • Now back in KK3, make sure the correct drive is selected (usually there’s only one) and click OK to proceed.  KK3 will then validate the earlier KK CD.
  • If you are prompted for the name and license key for that earlier KK version, enter both values exactly as they are shown on the label inside the packaging of that earlier KK CD, then click “Unlock”.

If you are upgrading from a downloaded copy of Kaleidoscope Kreator 2.0, you'll need to correctly install and unlock that earlier version before performing the upgrade. If you didn't make a backup of your KK 2.0 download, please contact us.


I'm trying to unlock the Kaleidoscope Kreator 3 Upgrade and it won't recognize that I have a previous version installed. Back to top

If you are having problems unlocking the Kaleidoscope Kreator 3 Upgrade product on a 64-bit Windows Vista computer, please contact us. Some early revisions of the KK3 Upgrade product may not function correctly on this particular Windows Vista platform.

For computers running other versions of Windows, the KK3 Upgrade may not detect the presence of a previous KK version if:

  • Your computer has been restored after a disk failure
  • Program files from the previous version of KK are missing, renamed or moved
  • The previous version of KK was installed without using its setup utility

If you have the original factory CD for a previous KK version, the KK3 Upgrade can directly validate that CD to to satisfy its upgrade requirement. See above for details.

If you are upgrading from a downloaded copy of Kaleidoscope Kreator 2.0, you'll need to correctly install and unlock that earlier version before performing the upgrade. If you didn't make a backup of your KK 2.0 download, or if you have already tried reinstalling KK 2.0 and KK3 still won't recognize it, please contact us.


Will Kaleidoscope Kreator 3 work with my existing KK 2.0 Template Packs? Back to top


Yes. Although Kaleidoscope Kreator 3 uses a new format for its add-on template packs, it can convert your existing KK 2.0 Frame Frenzy and Quilters' Polygons template packs to this new format so you can continue to use them.

When you first unlock Kaleidoscope Kreator 3, it will ask if you want to convert earlier template packs. If your KK 2.0 template packs are already installed, clicking "Proceed" will convert them automatically. If you choose to skip this step, you can perform the conversion later by selecting "Tools->Convert Earlier Template Packs..." on the KK3 menu bar.

You can also convert a KK 2.0 template pack directly from its installation CD:

  • Insert the CD for the template pack into your CD/DVD drive. Once your computer detects the CD, you may see an "AutoPlay" window or the main menu for the CD.  Close this window, but leave the CD in the drive.
  • Start KK3 and select "Tools->Convert Earlier Template Packs...".
  • Read the introductory text and then click "Proceed".
  • KK3 will attempt to convert Frame Frenzy first, then Quilters' Polygons. Read the title and text of the dialog carefully to make sure it's asking for the correct template pack installation CD. If it's not, click "Skip/Cancel".
  • After KK3 validates the installation CD, it will ask you for the name and license key that came with it (found on the label inside the CD packaging). Enter both values exactly as they are shown on the label, then click "Unlock".
  • If you see a "User Account Control" prompt, click "Continue".

Once the template pack conversion has completed, you will see the new shapes in the Select Kaleidoscope Shape window (you may need to close and restart KK3 first).


Will Kaleidoscope Kreator 3 work with my saved KK 2.0 workspaces? Back to top

Only partially. Because of the extensive design changes that were made for KK3, we weren’t able to fully support opening KK 2.0 workspaces in KK3.  The image, rotation and shape are retrieved, but the scale and positioning may be incorrect.

The file extension for KK3 workspaces is .kk3.


Which version of Kaleidoscope Kreator do I have? Back to top

If your Kaleidoscope Kreator CD and CD packaging do not indicate any version, then you have the original version (also referred to as Kaleidoscope Kreator 1.0).

Here are the cover graphics for the different versions of Kaleidoscope Kreator:

Kaleidoscope Kreator 1.0

Original

Kaleidoscope Kreator 2.0

Version 2

Kaleidoscope Kreator 3

Version 3

Kaleidoscope Kreator System Requirements

What type of computer do I need to use Kaleidoscope Kreator 3? Back to top

Kaleidoscope Kreator 3 is supported on Windows® XP (SP2 or later), Windows Vista®, Windows® 7 and Windows® 8** computers.

Other system requirements:

  • 512 MB of RAM (1 GB recommended)
  • 45 MB of available hard disk space
  • 1024x768 monitor resolution

** Does not include Windows RT devices


Can I use Kaleidoscope Kreator on my Mac? Back to top

Kaleidoscope Kreator is a Windows-only program. To use Kaleidoscope Kreator on your Mac, you'll need to set up your Mac to run Windows (e.g., by using Boot Camp, Parallels Desktop®, VMWare Fusion® or VirtualBox).

Maintenance Updates

Are there any updates for Kaleidoscope Kreator 3? Back to top

A free maintenance update is available for Kaleidoscope Kreator 3 that addresses a small number of issues that were found since KK3 was initially released.

The latest maintenance update (305500) was released in October 2012.

Click here to download the latest Kaleidoscope Kreator 3 maintenance update

 


Are there any updates for Kaleidoscope Kreator 2.0? Back to top

A free maintenance update is still also available for very early versions of Kaleidoscope Kreator 2.0 that includes a number of performance improvements and fixes to known problems.

This maintenance update was released in August 2006. Subsequent versions of Kaleidoscope Kreator 2.0 (build 2.0.1.0 and later) already contain these improvements and fixes.

Click here to download the Kaleidoscope Kreator 2.0 maintenance update

Template Packs

When I try to install my template pack it says Kaleidoscope Kreator is not currently installed, even though KK3 is clearly present on my computer. Back to top

If your template pack CD came in a plastic DVD-style case, or if the CD itself has a copyright of 2008 or earlier, then the template pack was originally for Kaleidoscope Kreator 2.0 and must be "converted" before it can be used with Kaleidoscope Kreator 3.

KK3 has a built-in utility that can perform this conversion directly from the template pack CD. This procedure is described here.


I get an error when I try to install the Quilters' Polygons Template Pack onWindows Vista, Windows 7 or Windows 8. Back to top

If you are installing a KK 2.0 Quilters' Polygons Template Pack on a computer with Windows Vista or a later version of Windows, you may see an error similar to the following:

If you are installing from a CD and wish to use this template pack with Kaleidoscope Kreator 3, please follow the conversion procedure described here.

Otherwise, please contact us to get an updated version of the Template Pack setup file for use on these platforms.

Getting Started

Are there tutorials or guides to help me get started? Back to top

Kaleidoscope Kreator 3's help system includes a Getting Started guide that has step-by-step instructions on making your first kaleidoscope, and a Reference Guide with detailed descriptions of each feature. To access the help system, click "Help" on the KK3 menu bar, then select either "Getting Started..." or "Kaleidoscope Kreator Help...".

A printable PDF version of these documents is available here.

The KK3 CD includes a "Quick Start" video that demonstrates basic usage, and a "What's New" video that highlights new features in this latest version of Kaleidoscope Kreator. Both of these videos are also available on our website here.


How do I find the photos on the CD? How do I use my own photos to make kaleidoscopes? Back to top

To find the sample photos on the Kaleidoscope Kreator CD, put the CD in the CDROM drive, then click on the Open Image button in the toolbar on the left and browse to the CD drive. The photos are in the Sample Photos folder on the CD.

The same basic technique is used to find your own photos. Click on the Open Image button and then browse to find your photos on your hard drive.

If you are unfamiliar with browsing to find your photos, please view the following video tutorial which will explain how to find your photos: How to use your own photos in Kaleidoscope Kreator (Flash Video).

 

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